Please allow 1 - 3 business days for crafting process once your order is placed, regardless of shipping speed selected. If your order includes Personalization, we kindly advise to allow up to 5 business days additional crafting process time.

Please refer to our shipping policy page for further information.

All our products are handcrafted with the finest, highest grade genuine leathers which may contain natural variations in the pattern and texture.

The style of each leather is presented in the individual products photos, however no two items are exactly the same making each piece completely unique.

We advise to be aware that minor difference in the pattern and texture are expected and are not considered imperfections, rather are celebrated as unique characteristics of the materials used.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Our policy lasts 48 hours. If 48 hours have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please refer to our refunds & returns policy page for further information.

Under no circumstances will personalized products be accepted for return due to change of mind. We do not refund or exchange personalized products unless the item is faulty as a result of manufacture.

In the rare instance your product is faulty or damaged please email info@arcanamy.com with your order number and photos of the damages occurring.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.