Please allow 1 - 3 business days for crafting process once your order is placed, regardless of shipping speed selected. If your order includes Personalization, we kindly advise to allow up to 5 business days additional crafting process time.
A confirmation email with tracking information will be emailed to you once the package is in transit.
All our products are handcrafted with the finest, highest grade genuine leathers which may contain natural variations in the pattern and texture.
The style of each leather is presented in the individual products photos, however no two items are exactly the same making each piece completely unique.
We advise to be aware that minor difference in the pattern and texture are expected and are not considered imperfections, rather are celebrated as unique characteristics of the materials used.
Yes! We have a personalization section on our product page.
All personalized items are hand-stamped using brass-cut die and hot stamping foil. No two stamped items will look the same due to natural variations in this process.
We only provide capital English letters in Lorenza font from A to Z & numbers from 0 to 9. The letters measure 0.5cm in height. We currently do not offer any other fonts, emoji, symbols or punctuation marks.
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Absolutely not. We never have access to this information. It is the company iPay88 that deals with it. Your data is completely safe.
We accept payment methods below:
• Credit/Debit card 3 month installment with 0% interest fee with hoolah.
• Visa & Mastercard Credit/Debit card.
• Online banking FPX such as Maybank2U, CIMB Clicks and many more.
• e-Wallets such as Touch 'n Go, Shopee Pay, Grab Pay and Boost.
Refunds & Returns
Our policy lasts 48 hours. If 48 hours have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.