Please allow 1 - 3 business days for crafting process once your order is placed, regardless of shipping speed selected. If your order includes Personalization, we kindly advise to allow up to 5 business days additional crafting process time.
Pre-ordered item shipping dates are estimates only, we will reach out to you personally and keep you updated should there be any delays.
We are unable to split orders even if you have selected an additional item that isn’t on pre-order.
All domestic packages are shipped via couriers chosen by you in the checkout page.
Transit time applies to business days Monday through Friday excluding bank holidays.
However, due to COVID-19 situation, you may experience a delay in the delivery of your order. We apologize for any inconvenience this may cause and we will do everything we can to get it to you as quickly as possible.
If the address provided is found to be incomplete / insufficient for delivery, or the package is unclaimed and returned to sender, the buyer will be responsible for additional shipping charges.
A confirmation email with tracking information will be emailed to you once the package is in transit.
If a package is delayed, lost while in transit, or a question arises regarding the facts of delivery, we will make all efforts to recover the package. A search query or research case will be opened to initiate the recovery process, which can take up to 30 business days for proper investigation. Upon resolution of the research case, if the package is unable to be located, a replacement will be issued for the product(s).
Please email our online support team for any further questions at firstname.lastname@example.org.